Terms of Service

Last updated: 2026-05-01.

These Terms of Service ("Terms") govern access to and use of the Northhaven Immigration website at northhavenimmigration.com and any related digital properties operated by Northhaven Immigration ("Northhaven", "we", "us"). They also describe the framework within which professional services are provided, although the specific terms of any client engagement are set out in a separate signed retainer agreement.

1. Scope of Services

Northhaven provides Canadian immigration consulting services, including but not limited to: Labour Market Impact Assessment applications, work permit applications, Express Entry profile management, Provincial Nominee Program applications, Family Sponsorship, and related advisory services. The exact scope of any engagement is defined in writing in the retainer agreement signed by the client and a Regulated Canadian Immigration Consultant authorized to bind Northhaven.

2. Professional Standing

Northhaven Immigration is regulated by the College of Immigration and Citizenship Consultants (CICC). Files are supervised by a Regulated Canadian Immigration Consultant in good standing with the College. Our practice is conducted in accordance with the CICC Code of Professional Conduct.

Northhaven is not affiliated with the Government of Canada or with Immigration, Refugees and Citizenship Canada. References on this website to "government-contracted streams" describe established working relationships with employers operating under publicly designated programs, not any official immigration partnership.

3. No Solicitor-Client Relationship Through the Website

Use of this website, submission of the Eligibility Quiz, or sending us a message does not, by itself, create a solicitor-client or consultant-client relationship between you and Northhaven. A consultant-client relationship is established only when a written retainer agreement has been signed by both parties and the agreed retainer fee (if applicable) has been received.

4. No Guarantees

Immigration outcomes are determined by Immigration, Refugees and Citizenship Canada, Employment and Social Development Canada, provincial authorities, and other government bodies. Northhaven engineers files to maximize approval odds within the legal framework. Northhaven does not, and cannot, guarantee any specific outcome — including approval, processing time, or category of issuance. Statements on this website regarding 4–6 week timelines describe typical outcomes for qualifying lanes and are subject to IRCC processing and individual circumstances. No guarantees of approval are made.

5. Government Fees

Government fees (ESDC LMIA processing fee, IRCC application fees, biometrics, provincial fees, and any other fees levied by a government body) are paid by the client and are non-refundable by the relevant government, regardless of outcome. Northhaven does not refund government fees because Northhaven cannot recover them.

6. Professional Fees and Refunds

Professional fees are quoted on a fixed-fee basis in the retainer agreement. Refund treatment is governed by the retainer agreement and the CICC Code of Professional Conduct. In summary: where engagement is terminated before significant work has been performed, fees are refunded pro rata; where significant work has been performed, fees may be partially or non-refundable, depending on the stage reached. Specifics are set out in the retainer agreement.

7. Conflict of Interest

Where Northhaven advises both an employer and a foreign worker in connection with the same file (a common arrangement in LMIA-led work permit cases), each party is informed of the dual representation, the nature of the potential conflict, and the limitations on the consultant's ability to advocate against the other party's interest. Both parties' written consent is required before dual representation begins. Either party may withdraw consent at any time.

8. Client Obligations

The client agrees to:

• Provide accurate, complete, and truthful information.
• Promptly provide documents requested by Northhaven.
• Disclose any prior immigration history, including refusals, deportations, criminal convictions, and medical inadmissibility concerns.
• Comply with the conditions of any visa, permit, or status issued.

Misrepresentation to immigration authorities is a serious matter under Canadian immigration law. Northhaven will withdraw from any engagement in which the client has misrepresented or instructs us to misrepresent material information.

9. Communications

We communicate primarily by email and through our case management system. Clients are responsible for keeping their contact information current and for monitoring communications during the engagement.

10. Intellectual Property

The website content, including text, illustrations, photography, and code, is owned by Northhaven Immigration or licensed to Northhaven. Personal, non-commercial use is permitted; reproduction, redistribution, or use of the content for commercial purposes without written permission is not.

11. Third-Party Links

The website may link to third-party websites (government information, language testing organizations, credential evaluators). Northhaven is not responsible for the content, privacy practices, or accuracy of third-party sites.

12. Disclaimer

The information on this website is provided for general informational purposes only and does not constitute legal or immigration advice. Specific advice for your situation requires an engagement under a written retainer.

13. Limitation of Liability

To the maximum extent permitted by law, Northhaven's liability arising out of or related to use of the website is limited to the greater of (a) any amount actually paid to Northhaven in connection with such use, or (b) one hundred Canadian dollars (CAD 100). Liability arising under a signed retainer agreement is governed by that agreement.

14. Dispute Resolution

The parties will attempt to resolve any dispute in good faith through direct discussion. Where direct resolution is not possible, complaints regarding our regulated professional conduct may be addressed to the College of Immigration and Citizenship Consultants. Other disputes shall be submitted to binding arbitration in Toronto, Ontario, under the Ontario Arbitration Act, unless otherwise agreed in writing.

15. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.

16. Severability

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.

17. Updates to These Terms

We may update these Terms from time to time. The "last updated" date at the top of this page indicates the most recent revision.

18. Contact

For questions about these Terms, see the Contact page.